FAQ

Do you have installation?
Yes, we have installation guides, After the purchase, we will send you a key, and a download link.

What is a Product Key (Licence Key)?
This is a serial number or product codes, usually created of a unique combination of letters and numbers, which is used to activate the product.

What is a digital download or electronic delivery?
A digital download is an electronic form of acquiring a document, file or software package usually delivered to you through the internet, most commonly through email, giving you access to download the product you have purchased immediately.

Does your system generate the Product Key?
No, we do not create any Product Keys, we simply store the keys provided to us and then automatically allocate them to a customer when an order has been processed.

How do I receive my Product Key?
Hypest Key uses electronic delivery only (keys or packaging will not be physically delivered).We send this information within your order confirmation email to the email provided on the order.

How quickly do I receive my Product Key?
Our fast and efficient e-delivery system allows for automatic allocation of your product key and near instant delivery. Once payment has been processed we make your unique product key visible on screen with an official Microsoft link to download your software. We also send this confirmation to the email provided on the order. This ensures we can provide our quick service to all of our customers at any time of the day.

Why didn’t I receive my Product Key instantly?
In most cases, your product key will be shown on the order confirmation page, however, in some rare instances we will hold order to protect against fraud. If this happens you will receive a message from us. Your order would then be manually checked by one of our advisors and is usually cleared within a approximately one hour. If we required any further information to allow us to do this, we would contact you on the email provided with the order.

How are you able to sell this software at such a low price?
As we work closely with our suppliers and purchase large volumes we are able to obtain the lowest prices possible. As an online store using an electronic delivery system, we are also able sustain minimal overheads.

Can I transfer my lisence to another machine
Yes, as we provide Retail licenses you can transfer your office lisence to another machine. This is great for when you need to upgrade your laptop or PC. Please ensure you keep your Product Key safe to allow you to enter this on the new machine. Please note, you will need to uninstall office from the ‘old’ computer before trying to add to a new machine.

Do I need to uninstall other versions of Office
Yes, we recommend that you uninstall all other version of Microsoft Office before attempting to install your new software. This will help avoid multiple issues during installation.

Will I lose my files if I uninstall Office
Uninstalling Office only removes the Office applications from your computer, it doesn’t remove any files, documents, or workbooks you created using the apps.

Error showing “the Microsoft Office installer.pkg can’t be opened”
Wait at least 15 seconds from when the download finished. Move the downloaded file to your desktop. Retry this installer.

Do you offer refunds?
Each refund request is looked at individually and we do our best to provide a refund where possible. However, we do have some exceptions where a refund request would be denied and can be read in more details within our terms and conditions.

Have any question?
Please contact us by email at support@ITsw.app